Question 1

Terms & Conditions

Accepted Answer

OverviewThis website (yoyogi.co.uk) is owned by Level Trading Ltd (“we”,“us”, or “our”). Throughout the site, these terms refer to Level Trading Ltd.We provide this website, including all information, tools, and servicesavailable on it, to you—the user—on the condition that you accept all theterms, conditions, policies, and notices stated here.By visiting our site and/or purchasing something from us, you engage inour “Service” and agree to be bound by these Terms of Service (“Terms”),including any additional terms, conditions, and policies referenced herein oravailable via hyperlink. These Terms apply to all users of the site, including,without limitation, browsers, vendors, customers, merchants, and contentcontributors.Please read these Terms carefully before accessing or using our website.By accessing any part of the site, you agree to be bound by them. If you do notagree to all the terms and conditions of this agreement, you may not access thewebsite or use our services.If these Terms of Service are considered an offer, acceptance is expresslylimited to these Terms.Any new features or tools added to the current store are also subject tothese Terms. You can review the most current version of the Terms of Service atany time on this page.We reserve the right to update, change, or replace any part of these Terms byposting updates and/or changes to our website. It is your responsibility tocheck this page periodically for changes. Your continued use of or access toour website following the posting of any changes constitutes acceptance ofthose updates.Our online store is hosted by Shopify Inc, which provides the e-commerceplatform that enables us to sell our products and services to you. CompanyInformationLevel Trading Ltd, 133 New John Street, Aston, Birmingham, UK, B6 4LDEmail: sales@yoyogi.co.uk 1 – Online Store TermsBy agreeing to these Terms of Service, you confirm that you are at leastthe age of majority in your country or region of residence, or that you are theage of majority and have given us consent to allow any of your minor dependentsto use this site.You may not use our products for any illegal or unauthorized purpose,nor may you, in using our Service, violate any applicable laws (includingcopyright or data protection laws).You must not transmit any worms, viruses, or any destructive code. 2 – General ConditionsWe reserve the right to refuse service to anyone, for any reason, at anytime.You understand that your content (excluding credit card information) maybe transferred unencrypted and involve:(a) transmission over various networks; and(b) modification to conform to technical requirements of connecting networks ordevices.Credit card information is always encrypted during transfer overnetworks.You agree not to reproduce, duplicate, copy, sell, resell, or exploitany portion of the Service, or access to the Service, without express writtenpermission from us.Headings used in this agreement are for convenience only and do not affect theinterpretation of these Terms. 3 – Accuracy, Completeness and Timeliness of InformationWe are not responsible if any information made available on this site isinaccurate, incomplete, or outdated. The material on this site is provided forgeneral information only and should not be relied upon as the sole basis formaking decisions without consulting more complete, accurate, or timely sources.Any reliance on the material on this site is at your own risk.This site may contain historical information, which is provided forreference only. Historical content is not current and should not be relied uponas such.We reserve the right to modify the contents of this site at any time,without any obligation to update information. You agree it is yourresponsibility to monitor any changes to our site. 4 – Modifications to the Service and PricesPrices for our products are subject to change without prior notice.We reserve the right to modify or discontinue the Service (or any partthereof) at any time, without notice.We shall not be liable to you or any third party for any modification, pricechange, suspension, or discontinuation of the Service. 5 – Products or ServicesCertain products or services may be available exclusively online throughour website. These items may have limited quantities and are subject to returnor exchange only in accordance with our Return Policy.We have made every effort to display the colours and images of ourproducts as accurately as possible, but we cannot guarantee that your device’sdisplay will represent colours precisely.We reserve the right—but are not obligated—to limit the sale of ourproducts or services to any person, geographic region, or jurisdiction. Thismay be exercised on a case-by-case basis.We also reserve the right to limit product quantities, to changedescriptions, or to adjust pricing at any time, without notice. We maydiscontinue any product at any time. Any offer for a product or service on thissite is void where prohibited.We do not warrant that any product, service, or information purchasedfrom us will meet your expectations, nor that any errors in the Service will becorrected. 6 – Accuracy of Billing and Account InformationWe reserve the right to refuse or cancel any order placed with us. Inour sole discretion, we may limit or cancel quantities purchased per person,household, or order. These restrictions may apply to orders made under the samecustomer account, credit card, billing address, or shipping address.If we make a change to or cancel an order, we may attempt to notify youusing the email, billing address, or phone number provided at the time ofpurchase.We also reserve the right to limit or prohibit orders that, in ourjudgment, appear to be placed by dealers, resellers, or distributors.You agree to provide current, complete, and accurate purchase andaccount information for all orders made in our store. You also agree topromptly update your account details—including email address and paymentinformation—so that we can complete your transactions and contact you whennecessary.For further details, please refer to our Returns Policy. 7 – Optional ToolsWe may provide you with access to third-party tools that we neithermonitor nor control.You acknowledge and agree that we provide access to such tools “as is” and “asavailable”, without any warranties, representations, or conditions of any kindand without endorsement.We hold no liability arising from or related to your use of theseoptional third-party tools. Any use is entirely at your own risk anddiscretion, and you should ensure that you understand and accept the termsprovided by the relevant third-party provider.We may also introduce new services, tools, or features in the future.These new additions will also be subject to these Terms of Service. 8 – Third-Party LinksCertain content, products, and services available through our Servicemay include materials from third parties.Links to third-party websites are provided for your convenience. We arenot responsible for examining or evaluating the content or accuracy of suchwebsites and do not warrant or assume liability for any third-party materials,products, or services.We are not responsible for any damages or losses resulting fromtransactions with third-party websites. Please carefully review their ownpolicies and terms before engaging in any transaction.Any complaints or issues regarding third-party products or services must bedirected to the respective third-party. 9 – User Comments, Feedback, and SubmissionsIf, at our request, you send specific submissions (e.g., competitionentries) or if you send creative ideas, suggestions, proposals, feedback, plans,or other materials voluntarily (collectively, “Comments”), you agree that wemay, at any time and without restriction, edit, copy, publish, distribute,translate, or otherwise use any such Comments in any medium.We are under no obligation to: (1)Maintain anyComments in confidence; (2) Provide compensation; or (3) Respond to anyComments.We may, but are not obligated to, monitor, edit, or remove content weconsider unlawful, offensive, threatening, defamatory, obscene, or otherwiseobjectionable, or that violates any party’s rights or these Terms of Service.You agree that your Comments will not violate the rights of any thirdparty, including copyright, trademark, privacy, or other personal orproprietary rights. Your Comments must not contain unlawful, abusive, orobscene material, viruses, or malware.You must not use a false email address, impersonate another person, or misleadus or others as to the origin of your Comments.You are solely responsible for the content and accuracy of any Commentsyou make. We take no responsibility and assume no liability for Comments postedby you or any third party. 10 – Personal InformationYour submission of personal information through the store is governed byour Privacy Policy, available on our website. 11 – Errors, Inaccuracies, and OmissionsOccasionally, information on our site or within our Service may containtypographical errors, inaccuracies, or omissions related to productdescriptions, pricing, promotions, offers, shipping charges, delivery times, oravailability.We reserve the right to correct such errors and to update or cancelorders if any information in the Service or on any related website isinaccurate, at any time and without notice (including after you have submittedan order).We are not obligated to update, amend, or clarify information in theService or any related website except as required by law. The absence of astated update date should not be interpreted as confirmation that allinformation has been modified or is current. 12 – Prohibited UsesIn addition to other prohibitions stated in these Terms, you areprohibited from using the site or its content: (a) For any unlawful purpose; (b)To solicit others to perform or participate in unlawful acts; (c) To violateany local, national, or international laws or regulations; (d) To infringe uponour intellectual property rights or those of others; (e) To harass, abuse,insult, defame, slander, intimidate, or discriminate based on gender, sexualorientation, religion, ethnicity, race, age, national origin, or disability; (f)To submit false or misleading information; (g) To upload or transmit viruses ormalicious code;(h) To collect or track others’ personal information; (i) To spam, phish,pharm, pretext, crawl, or scrape; (j) For any obscene or immoral purpose; or (k)To interfere with or circumvent the security features of the Service or relatedwebsites.We reserve the right to terminate your use of the Service for violatingany of these prohibited uses. 13 – Disclaimer of Warranties; Limitation of LiabilityWe do not guarantee, represent, or warrant that your use of our Servicewill be uninterrupted, timely, secure, or error-free.We do not warrant that results obtained from using the Service will be accurateor reliable.You agree that we may, from time to time, suspend or discontinue theService without notice. You expressly agree that your use of, or inability touse, the Service is at your sole risk.The Service and all products delivered through it are provided “as is”and “as available”, without any warranties or conditions of any kind, expressor implied—including implied warranties of merchantability, fitness for aparticular purpose, durability, title, or non-infringement.In no event shall Level Trading Ltd, its directors, officers, employees,affiliates, agents, contractors, suppliers, or licensors be liable for anyinjury, loss, claim, or damages of any kind—whether direct, indirect,incidental, punitive, or consequential—arising from your use of the Service orany products purchased through it.Because some jurisdictions do not allow exclusion or limitation ofliability for consequential or incidental damages, our liability shall belimited to the maximum extent permitted by law. 14 – IndemnificationYou agree to indemnify, defend, and hold harmless us, its affiliates,officers, directors, agents, contractors, suppliers, and employees from anyclaim, demand, or expense (including reasonable legal fees) made by any thirdparty arising out of your breach of these Terms of Service, or your violationof any law or third-party rights. 15 – SeverabilityIf any part of these Terms of Service is foundto be unlawful, void, or unenforceable, that specific provision will still beenforced to the maximum extent permitted by law. The invalid portion shall beconsidered removed from these Terms, without affecting the validity orenforceability of the remaining provisions. 16 – TerminationAll obligations and liabilities incurred by either party before thetermination date shall continue to apply after termination for all relevantpurposes.These Terms of Service will remain in effect until terminated by eitheryou or us. You may end this agreement at any time by notifying us that you nolonger wish to use our Services, or by discontinuing use of our website.If, in our sole discretion, we believe you have failed to comply withany part of these Terms, we may terminate this agreement immediately withoutprior notice. In such cases, you will remain responsible for any outstandingpayments up to and including the termination date, and we may deny you accessto our Services (in whole or in part). 17 – Entire AgreementFailure by us to enforce any provision of these Terms shall notconstitute a waiver of that right.These Terms of Service, along with any policies or operating rulesposted on our site, constitute the entire agreement between you and us andsupersede all prior communications or agreements, whether oral or written.Any ambiguities in interpretation shall not be construed against thedrafting party. 18 – Governing LawThese Terms of Service and any agreements relating to the provision ofour Services shall be governed by and construed in accordance with the laws ofUnited Kingdom 19 – Changes to Terms of ServiceYou can review the most recent version of these Terms at any time onthis page.We reserve the right to update, modify, or replace any part of theseTerms by posting changes on our website. It is your responsibility to reviewthis page periodically. Continued use of or access to our site following anyupdates constitutes acceptance of those changes. 20– Contact InformationQuestions about these Terms of Service should be sent to sales@yoyogi.co.uk

Question 2

Returns & Exchanges

Accepted Answer

Returns PolicyAt YOYOGI, wewant you to be completely satisfied with your purchase — however, we understandthat sometimes you may change your mind. We offer a 10-day returnwindow, meaning you have 10 days from the date of receiving your order torequest a return.To qualify for a return, your item must be unused, unworn, and in thesame condition as when received, with tags attached and in its originalpackaging. Please ensure you have your receipt or proof of purchase available.To begin a return, please contact us at sales@yoyogi.co.uk . All returnsmust be sent to:133 New John St, Aston, Birmingham, B6 4LDOnce your return request is approved, we’ll provide detailedinstructions on how and where to send your item.Please note: Items sent back without prior return authorisation will not beaccepted.If you have any questions regarding returns, feel free to reach us at sales@yoyogi.co.uk Damages & IssuesPlease inspect your order upon delivery. If your item arrives damaged,defective, or incorrect, contact us immediately so we can assess the issue andresolve it promptly.Unfortunately, sale items and gift cards cannot be returned. ExchangesTo exchange an item, we recommend returning your original purchase onceapproved and placing a new order for the desired item. This ensures the fastestprocessing time. RefundsOnce we receive and inspect your return, we’ll notify you whether yourrefund has been approved.If approved, your refund will be processed automatically to your originalpayment method within 10 business days.Please note, it may take additional time for your bank or card provider toprocess the transaction.If more than 15 business days have passed since your refund approval,please contact us at sales@yoyogi.co.uk

Question 3

Shipping Information

Accepted Answer

What deliveryoptions do we offer?We offer fast, reliable delivery on all orders.Free Next Day Delivery (1 Working Day) for orders over £30 on all orders toEngland, Wales, and Scotland.  Ordersbelow £30 have a small charge applied for Next Working Day Delivery (1 WorkingDay). We also ship across Europe, with delivery typically taking 7–10 businessdays.When will my delivery take place?Deliveries are made Monday to Friday, between 8am and 6pm.Our courier partners will provide an estimated delivery window via SMS or emailonce your parcel is out for delivery.What if I’m not home to receive my order?If you’re unavailable at the time of delivery, our courier will leave a card orcontact you directly. You can rearrange delivery or select a new date/timeusing the tracking link provided via email or text message.Do you deliver internationally?Yes — we currently ship to the UK and across Europe, including:Austria, Belgium, Finland, France, Germany, Hungary, Ireland, Italy,Luxembourg, Netherlands, Poland, Portugal, Sweden, and Switzerland.Delivery to these countries typically takes 7–10 business days, though customsprocessing may extend this time.A small international shipping charge will be shown at checkout.Please note: Customs duties or import taxes are the responsibility of thecustomer and are collected directly by the courier before delivery. ContactFor delivery queries, Email sales@yoyogi.co.uk.

Question 4

Privacy & Cookie Policy

Accepted Answer

Commitment to PrivacyAt YOYOGI, we take your privacy seriously. We are committed tohandling your personal data responsibly, transparently, and in compliance withall applicable data protection laws.This Privacy & Cookie Policy explains how we collect, use, and store yourpersonal information, as well as your rights regarding that information.If you have any questions about this policy or wish to exercise your dataprotection rights, please contact us at sales@yoyogi.co.ukWhat Personal Data We CollectThe personal information we collect may includeyour name, place of work, and contact details such as your address, telephonenumber, and email address.We obtain this information directly from youwhen you:-         Contact us by phone, email, or post-         Request information about our products orservices-         Enter into a contract with us-         Set up an account or register on our website-         Subscribe to newsletters or updates-         Complete customer feedback or satisfactionsurveys We may alsoautomatically collect certain information when you visit our website,including:-         Details about your visit (traffic data, locationdata, weblogs, etc.)How We Use Your Personal DataWe use your personal data for legitimate business purposes, whichmay include:-         Supplying products and services to you -         Managing contracts and customer accounts-         Communicating about our products, services, andoffers-         Processing invoices and payments-         Sending newsletters, promotions, and relevantupdates (where you’ve opted in)-         Handling complaints, queries, and disputes-         Analysing marketing performance and improvingour website or services-         Requesting customer feedback to enhance yourexperienceYou may object to the processing of your data for legitimate interests at anytime — see the ‘Your Rights’ section below.You can also update your preferences or unsubscribe from marketingcommunications at any time using the links provided in our emails.Your Personal DataAccess to your personal data is restricted to employees and thirdparties who have a legitimate business need to process it. We may share yourinformation with trusted third parties such as:-         Associate consultants or trainers providingservices on our behalf-         Trading partners assisting with quotations orproduct delivery-         IT and CRM service providers supporting oursystems Additionally third-partypartners may collect data through your interaction with our digital platformsfor analytics, personalisation, and advertising purposes.All third parties operate under strict confidentiality agreements and arerequired to implement appropriate technical and organisational measures tosafeguard your data.Data Storage & SecurityWe take datasecurity seriously. Your information is stored securely on our servers andaccessed only by authorised personnel in the course of their duties.While we take all reasonable measures to protect your data, no internettransmission is completely secure. Any data you send is at your own risk. Oncereceived, we apply robust security procedures to prevent unauthorised access ordisclosure.Data RetentionWhere alegitimate business interest exists, we may retain your personal data forongoing communication regarding our products and services. You may change yourcommunication preferences or unsubscribe at any time by using the unsubscribelink in our emails or contacting us directly at sales@yoyogi.co.ukYour RightsWe use your personal data for legitimate business purposes, whichmay include:You have the following rights regarding your personal data:-         Access – Request a copy of the personal data wehold about you-         Correction – Request corrections to inaccurateor incomplete data-         Erasure – Ask us to delete your data where it isno longer necessary-         Restriction – Ask us to stop processing yourdata in certain situations-         Objection – Object to data processing based onlegitimate interests If you wish to exerciseany of these rights, please contact us at sales@yoyogi.co.uk.

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Welcome To YOYOGI Shilajit Drinks

FAQ section

Terms & Conditions

Returns & Exchanges

Shipping Information

Privacy & Cookie Policy

Commitment to Privacy

What Personal Data We Collect

How We Use Your Personal Data

Your Personal Data

Data Storage & Security

Data Retention

Your Rights