YOYOGI Shilajit is sourced from high-altitude regions of the Himalayan mountains and supplied in its natural resin form.
Each batch is carefully selected and processed under controlled conditions to meet defined quality and safety standards.
NATURAL PHYTO-COMPLEX
Shilajit is a naturally occurring substance formed over centuries from the gradual decomposition of specific plant matter.
It contains beneficial compounds like fulvic and humic acids along with a wide range of naturally present trace minerals.
AUTHENTIC POTENT & PURE
Naturally sourced shilajit resin, carefully purified to retain its full mineral profile.
No fillers, no additives — just uncompromising quality.
ROOTED IN NATURE
YOYOGI Shilajit is sourced from high-altitude regions of the Himalayan mountains and supplied in its natural resin form.
Each batch is carefully selected and processed under controlled conditions to meet defined quality and safety standards.
FAQ section
Terms & Conditions
Overview
This website (yoyogi.co.uk) is owned by Level Trading Ltd(“we”, “us”, or “our”). Throughout the site, these terms refer to Level Trading Ltd. We provide this website, including all information, tools, and services available on it, to you—the user—on the condition that you accept all the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by them. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store are also subject to these Terms. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those updates.
Our online store is hosted by Shopify Inc, which provides the e-commerce platform that enables us to sell our products and services to you.
Company Information
Level Trading Ltd, 133 New John Street, Aston, Birmingham, UK, B6 4LD
Email: sales@yoyogi.co.uk
1 – Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in using our Service, violate any applicable laws (including copyright or data protection laws).
You must not transmit any worms, viruses, or any destructive code.
2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
(a) transmission over various networks; and
(b) modification to conform to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or access to the Service, without express written permission from us.
Headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.
3 – Accuracy, Completeness and Timeliness of Information
We are not responsible if any information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete, accurate, or timely sources. Any reliance on the material on this site is at your own risk.
This site may contain historical information, which is provided for reference only. Historical content is not current and should not be relied upon as such.
We reserve the right to modify the contents of this site at any time, without any obligation to update information. You agree it is your responsibility to monitor any changes to our site.
4 – Modifications to the Service and Prices
Prices for our products are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time, without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
5 – Products or Services
Certain products or services may be available exclusively online through our website. These items may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your device’s display will represent colours precisely.
We reserve the right—but are not obligated—to limit the sale of our products or services to any person, geographic region, or jurisdiction. This may be exercised on a case-by-case basis.
We also reserve the right to limit product quantities, to change descriptions, or to adjust pricing at any time, without notice. We may discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.
We do not warrant that any product, service, or information purchased from us will meet your expectations, nor that any errors in the Service will be corrected.
6 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may apply to orders made under the same customer account, credit card, billing address, or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of purchase.
We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all orders made in our store. You also agree to promptly update your account details—including email address and payment information—so that we can complete your transactions and contact you when necessary.
For further details, please refer to our Returns Policy.
7 – Optional Tools
We may provide you with access to third-party tools that we neither monitor nor control.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without endorsement.
We hold no liability arising from or related to your use of these optional third-party tools. Any use is entirely at your own risk and discretion, and you should ensure that you understand and accept the terms provided by the relevant third-party provider.
We may also introduce new services, tools, or features in the future. These new additions will also be subject to these Terms of Service.
8 – Third-Party Links
Certain content, products, and services available through our Service may include materials from third parties.
Links to third-party websites are provided for your convenience. We are not responsible for examining or evaluating the content or accuracy of such websites and do not warrant or assume liability for any third-party materials, products, or services.
We are not responsible for any damages or losses resulting from transactions with third-party websites. Please carefully review their own policies and terms before engaging in any transaction.
Any complaints or issues regarding third-party products or services must be directed to the respective third-party.
9 – User Comments, Feedback, and Submissions
If, at our request, you send specific submissions (e.g., competition entries) or if you send creative ideas, suggestions, proposals, feedback, plans, or other materials voluntarily (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use any such Comments in any medium.
We are under no obligation to: (1)Maintain any Comments in confidence; (2) Provide compensation; or (3) Respond to any Comments.
We may, but are not obligated to, monitor, edit, or remove content we consider unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s rights or these Terms of Service.
You agree that your Comments will not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. Your Comments must not contain unlawful, abusive, or obscene material, viruses, or malware.
You must not use a false email address, impersonate another person, or mislead us or others as to the origin of your Comments.
You are solely responsible for the content and accuracy of any Comments you make. We take no responsibility and assume no liability for Comments posted by you or any third party.
10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, available on our website.
11 – Errors, Inaccuracies, and Omissions
Occasionally, information on our site or within our Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.
We reserve the right to correct such errors and to update or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have submitted an order).
We are not obligated to update, amend, or clarify information in the Service or any related website except as required by law. The absence of a stated update date should not be interpreted as confirmation that all information has been modified or is current.
12 – Prohibited Uses
In addition to other prohibitions stated in these Terms, you are prohibited from using the site or its content: (a) For any unlawful purpose; (b) To solicit others to perform or participate in unlawful acts; (c) To violate any local, national, or international laws or regulations; (d) To infringe upon our intellectual property rights or those of others; (e) To harass, abuse, insult, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) To submit false or misleading information; (g) To upload or transmit viruses or malicious code;
(h) To collect or track others’ personal information; (i) To spam, phish, pharm, pretext, crawl, or scrape; (j) For any obscene or immoral purpose; or (k) To interfere with or circumvent the security features of the Service or related websites.
We reserve the right to terminate your use of the Service for violating any of these prohibited uses.
13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that results obtained from using the Service will be accurate or reliable.
You agree that we may, from time to time, suspend or discontinue the Service without notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products delivered through it are provided “as is” and “as available”, without any warranties or conditions of any kind, express or implied—including implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
In no event shall Level Trading Ltd, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or damages of any kind—whether direct, indirect, incidental, punitive, or consequential—arising from your use of the Service or any products purchased through it.
Because some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
14 – Indemnification
You agree to indemnify, defend, and hold harmless us, its affiliates, officers, directors, agents, contractors, suppliers, and employees from any claim, demand, or expense (including reasonable legal fees) made by any third party arising out of your breach of these Terms of Service, or your violation of any law or third-party rights.
15 – Severability
If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that specific provision will still be enforced to the maximum extent permitted by law. The invalid portion shall be considered removed from these Terms, without affecting the validity or enforceability of the remaining provisions.
16 – Termination
All obligations and liabilities incurred by either party before the termination date shall continue to apply after termination for all relevant purposes.
These Terms of Service will remain in effect until terminated by either you or us. You may end this agreement at any time by notifying us that you no longer wish to use our Services, or by discontinuing use of our website.
If, in our sole discretion, we believe you have failed to comply with any part of these Terms, we may terminate this agreement immediately without prior notice. In such cases, you will remain responsible for any outstanding payments up to and including the termination date, and we may deny you access to our Services (in whole or in part).
17 – Entire Agreement
Failure by us to enforce any provision of these Terms shall not constitute a waiver of that right.
These Terms of Service, along with any policies or operating rules posted on our site, constitute the entire agreement between you and us and supersede all prior communications or agreements, whether oral or written.
Any ambiguities in interpretation shall not be construed against the drafting party.
18 – Governing Law
These Terms of Service and any agreements relating to the provision of our Services shall be governed by and construed in accordance with the laws of United Kingdom
19 – Changes to Terms of Service
You can review the most recent version of these Terms at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to review this page periodically. Continued use of or access to our site following any updates constitutes acceptance of those changes.
20– Contact Information
Questions about these Terms of Service should be sent to sales@yoyogi.co.uk
Returns & Exchanges
Returns Policy
At YOYOGI, we want you to be completely satisfied with your purchase — however, we understand that sometimes you may change your mind. We offer a 10-day return window, meaning you have 10 days from the date of receiving your order to request a return.
To qualify for a return, your item must be unused, unworn, and in the same condition as when received, with tags attached and in its original packaging. Please ensure you have your receipt or proof of purchase available.
To begin a return, please contact us at sales@yoyogi.co.uk . All returns must be sent to:
133 New John St, Aston, Birmingham, B6 4LD
Once your return request is approved, we’ll provide detailed instructions on how and where to send your item.
Please note: Items sent back without prior return authorisation will not be accepted.
If you have any questions regarding returns, feel free to reach us at sales@yoyogi.co.uk
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
To exchange an item, we recommend returning your original purchase once approved and placing a new order for the desired item. This ensures the fastest processing time.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note, it may take additional time for your bank or card provider to process the transaction.
If more than 15 business days have passed since your refund approval, please contact us at sales@yoyogi.co.uk
Shipping Information
What delivery options do we offer?
We offer fast, reliable delivery on all orders.
Free Next Day Delivery (1 Working Day) for orders over £30 on all orders to England, Wales, and Scotland. Orders below £30 have a small charge applied for Next Working Day Delivery (1 Working Day). We also ship across Europe, with delivery typically taking 7–10 business days.
When will my delivery take place?
Deliveries are made Monday to Friday, between 8am and 6pm.
Our courier partners will provide an estimated delivery window via SMS or email once your parcel is out for delivery.
What if I’m not home to receive my order?
If you’re unavailable at the time of delivery, our courier will leave a card or contact you directly. You can rearrange delivery or select a new date/time using the tracking link provided via email or text message.
Do you deliver internationally?
Yes — we currently ship to the UK and across Europe, including:
Austria, Belgium, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, and Switzerland.
Delivery to these countries typically takes 7–10 business days, though customs processing may extend this time.
A small international shipping charge will be shown at checkout.
Please note: Customs duties or import taxes are the responsibility of the customer and are collected directly by the courier before delivery.
Contact
For delivery queries, Email sales@yoyogi.co.uk.
Privacy & Cookie Policy
Commitment to Privacy
At YOYOGI, we take your privacy seriously. We are committed to handling your personal data responsibly, transparently, and in compliance with all applicable data protection laws.
This Privacy & Cookie Policy explains how we collect, use, and store your personal information, as well as your rights regarding that information.
If you have any questions about this policy or wish to exercise your data protection rights, please contact us at sales@yoyogi.co.uk
What Personal Data We Collect
The personal information we collect may include your name, place of work, and contact details such as your address, telephone number, and email address.
We obtain this information directly from you when you:
- Contact us by phone, email, or post
- Request information about our products or services
- Enter into a contract with us
- Set up an account or register on our website
- Subscribe to newsletters or updates
- Complete customer feedback or satisfaction surveys
We may also automatically collect certain information when you visit our website, including:
- Details about your visit (traffic data, location data, weblogs, etc.)
How We Use Your Personal Data
We use your personal data for legitimate business purposes, which may include:
- Supplying products and services to you
- Managing contracts and customer accounts
- Communicating about our products, services, and offers
- Analysing marketing performance and improving our website or services
- Requesting customer feedback to enhance your experience
You may object to the processing of your data for legitimate interests at any time — see the ‘Your Rights’ section below.
You can also update your preferences or unsubscribe from marketing communications at any time using the links provided in our emails.
Your Personal Data
Access to your personal data is restricted to employees and third parties who have a legitimate business need to process it. We may share your information with trusted third parties such as:
- Associate consultants or trainers providing services on our behalf
- Trading partners assisting with quotations or product delivery
- IT and CRM service providers supporting our systems
Additionally third-party partners may collect data through your interaction with our digital platforms for analytics, personalisation, and advertising purposes.
All third parties operate under strict confidentiality agreements and are required to implement appropriate technical and organisational measures to safeguard your data.
Data Storage & Security
We take data security seriously. Your information is stored securely on our servers and accessed only by authorised personnel in the course of their duties.
While we take all reasonable measures to protect your data, no internet transmission is completely secure. Any data you send is at your own risk. Once received, we apply robust security procedures to prevent unauthorised access or disclosure.
Data Retention
Where a legitimate business interest exists, we may retain your personal data for ongoing communication regarding our products and services. You may change your communication preferences or unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly at sales@yoyogi.co.uk
Your Rights
We use your personal data for legitimate business purposes, which may include:
You have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you
- Correction – Request corrections to inaccurate or incomplete data
- Erasure – Ask us to delete your data where it is no longer necessary
- Restriction – Ask us to stop processing your data in certain situations
- Objection – Object to data processing based on legitimate interests
If you wish to exercise any of these rights, please contact us at sales@yoyogi.co.uk.
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